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BPUB Lobby Remains Closed Due to Staff Shortages
The Brownsville Public Utilities Board (BPUB) Administration Building lobby remains closed to customers due to staff shortages in the Customer Service Department. We continue assessing the situation and working to bring staff levels back to normal. Customer Service will not accept in-person appointments until further notice. Customers may continue to conduct business with BPUB through…
BPUB Warns About Spike in Scam Calls
The Brownsville Public Utilities Board (BPUB) warns customers of a recent increase in scam calls. Scammers are spoofing BPUB numbers and threatening to disconnect customers and other residents to collect past due payments through third-party payment methods. Over the last few days, BPUB’s Call Center received roughly 500 calls from customers and other residents across…
BPUB Lobby Closed Until Further Notice
BROWNSVILLE, TX – The Brownsville Public Utilities Board (BPUB) lobby in the Administration Building will be taking limited appointments Thursday, June 23 and will be temporarily closed starting Friday, June 24. After June 23, in-person appointments with Customer Service will not be accepted. Despite the customer service lobby being closed to customers, operations and service…
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