BPUB Resumes Service Disconnections in March

The Brownsville Public Utilities Board (BPUB) will resume service disconnections for customers who have overdue electric, water and wastewater bills in March. On Oct. 17, 2022, for the purpose of aiding customers, BPUB recommended suspending service disconnections until Feb. 28, 2023 to the City of Brownsville Commission. The City Commission approved the recommendation at a Special Meeting of the City Commission on Oct. 25. Customers with past-due balances are encouraged to reach out to Customer Service to arrange a payment plan or begin the application process for financial assistance as soon as possible.


“The decision to resume disconnections was not taken lightly, but it is important for customers to understand the impact of unpaid bills on our system and operations,” said BPUB General Manager & CEO Marilyn Gilbert. “We provide multiple payment options and assistance programs to help customers manage their bills, and we encourage those who are facing financial hardship to reach out to us before the disconnections begin.”


BPUB has implemented several measures to ensure that the process of disconnections is handled in a safe and responsible manner. The utility will only disconnect service during normal business hours, and BPUB already notified customers with past-due balances. In addition, customers will be able to arrange a payment plan or access financial assistance programs to avoid disconnection. Customers can download the application in English and Spanish from BPUB’s website and submit it to one of the following agencies for processing:


  • Community Action Corporation of South Texas (CACOST) at (956) 435-0379, or by email at [email protected]
  • Catholic Charities of the Rio Grande Valley (CCRGV) at (956) 541-0220


BPUB reminds customers to regularly check their account balance and make timely payments to avoid disconnections. Customers can access their account information, pay bills and sign up for payment plans online, through the BPUB app or by calling Customer Service at (956) 983-6121 from 8 a.m. to 5 p.m. Monday through Friday.


For more information on BPUB’s assistance programs, customers can visit the BPUB website


Spanish Version