BPUB Warns of Scam Reports in Winter Storm Aftermath

BROWNSVILLE, TX – The Brownsville Public Utilities Board (BPUB) warns customers of scam attempts related to the winter storm that hit Texas last week.

Customers have reported individuals claiming to work for BPUB requesting access to customer yards or claiming to be there to change the meter.

There have also been reports of scam calls threatening disconnection of service for nonpayment; however, BPUB is not currently conducting service disconnections due to the recent weather emergency.

Customers are encouraged to stay cautious whenever speaking to a live operator through an unsolicited phone call or home visit by someone claiming to work for BPUB. BPUB will never use live operators to seek payment and will never request to enter your home, unless a visit has been previously scheduled.

Customers can avoid being victimized if they:

  • Never provide or confirm personal information (Social Security number, credit card or bank account information) via telephone or in person
  • Verify the person is wearing an official BPUB uniform with a logo
  • Ask for a name and title to verify the identify at (956) 983-6121
  • Check for a vehicle decal and proper BPUB identification
  • Do not open suspicious texts, pop-up windows, or click on links or attachments in emails, delete them

Unsolicited requests for property access, payments, personal information, and bank routing numbers should be reported to the Brownsville Police Department at (956) 548-7000 or by visiting the nearest community police station.

For more information on scam prevention, visit