BPUB to Resume Seeing Customers by Appointment Only

BROWNSVILLE, TX – The Brownsville Public Utilities Board (BPUB) will reopen the Administration Building to customers by appointment only starting Monday, Aug. 1.

Customers interested in scheduling appointments can visit or call 956-983-6121 during work hours. Appointments will be available Monday through Friday; no unscheduled walk-ins will be accepted. Customers must have all required documents, including valid government-issued identification and ownership/rental agreements, at the time of the appointment.

BPUB will not yet be opening the cashier stations inside the Administration Building for payments; however, the five drive-thru lanes behind the Administration Building are open Monday through Friday, excluding holidays, from 8 a.m.-5 p.m. Customers can also make payments online, via the payment drop box or at the pay stations throughout Brownsville. A complete listing of pay stations and payment options is available on the BPUB website.

Customers can save BPUB’s web app to their phones to report service-related issues. The web app is accessible on the BPUB website and can be added to the home screen of any mobile device for easy access.

Customers can visit BPUB’s website or official social media channels to stay up to date on any changes to daily operations. For more information, customers can call 956-983-6121.