BPUB Customers Could See Delay in Account Balance Updates

BROWNSVILLE, TX – The Brownsville Public Utilities Board (BPUB) announces that customers will see a delay of 24-48 hours for payments made online or over the phone to be credited to their account. Online or telephone payments made over the weekend will be reflected on accounts that Monday.

BPUB assures customers that all online and phone payments are being received and processed as they come in but are experiencing a delay showing up in customer accounts. Customers who make a payment on time will not incur any late penalties or be in danger of a service disconnection, even if the account balance hasn’t been updated by the due date. Payments made through the drive-thru or drop box at the BPUB Administration Building or at one of BPUB’s 19 authorized pay stations are not impacted.

BPUB apologizes for any inconveniences this might cause customers. BPUB currently is processing payments manually because a direct communication link with its third-party payment processor was disconnected out of an abundance of caution to safeguard the personal information of BPUB customers after the recent data security incident at BPUB that is still under investigation.

In addition, some customers report seeing a past due amount on new bills despite having paid the previous month. These customers should call Customer Service to verify the current account balance. Customers who made on-time payments should also call Customer Service if any late fees appear on their bill.

If a customer is unsure if a payment has already been made or wants to verify a payment went through, that person can call and speak to a BPUB Customer Service representative.

For more information or to make an account inquiry, customers can call 956-983-6121 from 7:30 a.m. to 5:30 p.m. Monday through Friday. For future updates about BPUB and BPUB service, customers can check the BPUB Facebook or follow BPUB on Twitter at BPUB_Tweets or visit the website at www.brownsville-pub.com.